Terms and Conditions MrLukcy – Complete User Guide

Welcome to MrLukcy. By accessing, registering for, or using any part of the MrLukcy platform — whether through the website or mobile app — you automatically agree to be fully bound by these Terms and Conditions. If you do not agree with any provision contained herein, please discontinue use of our platform immediately.

These Terms and Conditions constitute a legally binding agreement between you (the user) and MrLukcy as the platform operator. This document should be read together with Privacy Policy and Responsible Gaming Policy of ours that forms a complete and integrated regulatory framework.

To register and use MrLukcy services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• A real individual (not a corporate entity or automated bot) who registers for personal purposes.
• Not prohibited or restricted from using online gambling platforms under the laws of your country of residence.
• Have never been banned or suspended from using the MrLukcy platform previously.
• Acting on your own behalf and not under the direction of or for the benefit of any third party.

Each user is only permitted to hold one account only on the MrLukcy platform. Holding multiple accounts is strictly prohibited and may result in all accounts being terminated and balances forfeited. During registration, you are required to provide truthful, accurate, and up-to-date information.

You are solely responsible for:

• Keeping your password and account login details confidential.
• All activity that occurs under your account, whether authorised by you or not.
• Ensuring your account information is always up to date and accurate.
• Notifying MrLukcy immediately if you suspect any unauthorized access to your account.

Identity verification (KYC) is required before your first withdrawal is approved. Documents that may be requested include a valid identity card or passport, proof of current address, and documents related to your payment method. This process is in place to protect you and ensure the security of your financial transactions.

MrLukcy provides a range of convenient payment methods for Malaysian users, including online bank transfers via FPX and e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed instantly.

For withdrawals, please take note of the following:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawal requests are processed within 15 to 60 minutes on regular business days.
• Withdrawals may only be made to an account or wallet in your own name — withdrawals to third parties are not permitted.
• KYC verification must be completed before your first withdrawal is approved.
• MrLukcy reserves the right to request additional documentation for withdrawals exceeding certain limits for anti-money laundering compliance purposes.

MrLukcy offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms stated in the relevant offer and must be read carefully before acceptance.

General terms applicable to all MrLukcy bonuses:

• Wagering Requirement: Each bonus has a wagering requirement that must be met before wins can be withdrawn. This rate varies by bonus type and will be clearly stated.
• Validity Period: All bonuses have a validity period. Bonuses not used within the specified period will expire automatically.
• One Bonus Per Player: Each promotion may only be claimed once unless otherwise stated.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and account suspension.

MrLukcy reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. MrLukcy's decisions regarding bonus disputes are final.

All games on the MrLukcy platform are operated in accordance with rules set by their respective game providers. Game outcomes are determined by a random number generator (RNG) that has been independently verified and audited, ensuring complete fairness.

Players are required to observe the following gaming etiquette:

• Do not use automated software, bots, or any technological aids to gain an unfair advantage in games.
• Do not engage in any form of collusion with other players to manipulate game outcomes.
• Do not exploit any bugs or technical errors on the platform — any winnings obtained through system bugs will not be paid out and must be reported to customer support.
• Showing respect to other players and staff within the live gaming environment.

MrLukcy reserves the right to void bets and winnings obtained in violation of these rules and to suspend the relevant account without prior notice.

MrLukcy fully committed to responsible gaming practices. We believe that gambling should be enjoyed as entertainment, not as a source of income or a way to resolve financial problems.

Our platform provides a range of self-control tools accessible directly from your account settings:

• Deposit Limit — Set daily, weekly, or monthly deposit limits.
• Loss Limit — End the session when your set loss limit is reached.
• Session Limit — Limit your playing time.
• Temporary Self-Exclusion — Suspend your account for 24 hours to 30 days.
• Permanent Self-Exclusion — Permanently close your account upon request.

The following actions are strictly prohibited on the MrLukcy platform and may result in immediate account suspension or termination:

• Providing false, misleading, or inaccurate information during registration or the KYC process.
• Transferring funds between player accounts or receiving funds from other players for gambling purposes.
• Using a credit or debit card not registered in your name to make a deposit.
• Involvement in any activity suspected of being related to money laundering or the financing of illegal activities.
• Using a VPN or proxy to conceal your actual location or to access the platform from a restricted region.
• Attempting to hack, damage, or disrupt the operations of the MrLukcy platform in any way.
• Lending, selling, or transferring your account to another person.

MrLukcy reserves the right to take appropriate legal action against any party that violates these prohibitions, including reporting them to the relevant authorities.

The MrLukcy platform is provided "as is" and "as available". While we strive to keep the platform running smoothly and available 24/7, we cannot guarantee that it will be entirely free from interruptions, delays, or technical errors at all times.

MrLukcy shall not be liable for:

• Any financial losses arising from gambling activity on our platform.
• Service disruptions caused by factors beyond our control, such as internet connection failures, power outages, or natural disasters.
• Delays in transaction processing caused by third parties such as banks or e-wallet operators.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

You may close your MrLukcy account at any time by contacting our customer support team via live chat. Before closure, please ensure all account balances have been withdrawn, as unclaimed balances after the specified period following closure may not be recoverable.

MrLukcy reserves the right to suspend or close any user's account without prior notice in the following circumstances:

• The user is suspected of or found to have violated any terms in this document.
• The user is suspected of involvement in fraudulent activity or money laundering.
• The user provided false information during registration or the KYC process.
• Account has been inactive for more than 12 consecutive months (dormant account).
• Upon instruction from the relevant legal authorities or regulators.

In cases of account suspension or closure due to a breach of terms, MrLukcy reserves the right to forfeit all account balances including bonus funds and unwithdrawn winnings.

MrLukcy reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page unless otherwise stated.

We will endeavour to notify users of significant changes via a notice on the platform or by email to the registered address. However, the ultimate responsibility to review the latest terms rests with you as the user.

Your continued use of the MrLukcy platform after any amendment to these terms is published constitutes your full acceptance of and agreement to those changes. If you do not agree with the amendments made, please discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the MrLukcy platform in general, our support team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button at the corner of the platform.
• Email: [email protected] (response within 24 hours on business days)
• FAQ Page: Visit our FAQ page for answers to frequently asked questions.

These Terms and Conditions are governed by applicable law, and any disputes arising shall be resolved through the dispute resolution mechanism established by MrLukcy. The official language of these Terms and Conditions is Bahasa Melayu, and in the event of any inconsistency with a version in another language, the Bahasa Melayu version shall prevail.